Ordering FAQ

• Why we recommend EU customers to place order at RunCam Aliexpress Official Store?
• How to cancel an order?
• How do I add or remove items?
• Order Status
• How to track my order status?
• Why is my order being held when the bank shows the charge was approved?
• Why my order is held when I track the shipping status online?
• How long does it take for processing an order?
• I've received my order, but I find there are some items missing. What should I do?
• What should I do if I can’t proceed my payment?