Frequently asked questions about COVID-19

Q: Will my package have COVID-19?

A: Each package is disinfected before leaving our warehouse. The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety. Read more>

Q: Will order processing slow down?

A: As COVID-19 is currently suppressed in China, your order will be processed within normal working days and will not be affected.

Q: Will the shipping time slow down?

A: Due to the impact of COVID-19, the flight is restricted. The normal free shipping registered mail takes 30-90 days. Express delivery in North America and South America will be delayed by 7 working days. So it will take about 10-15 days. Express delivery in Europe will be delayed by 10 working days, and it will take about 10-20 days. Express delivery in Asia will be delayed by 5 working days, and it will take about 5-10 days. The specific delivery situation will also depend on the local epidemic situation.

If you still have questions, please send us email to, we will get back to you within one business day.


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