After I turned on the device, the blue light came on. But when I pushed wifi button to turn on and then one beep and device turned off and frozen. What should I do?

Please make sure if this happens every time after pressing the wifi button.

If yes, please send us a video about the problem and tell me the order number by emailing or Submit a request.
If not, please try to update to the latest firmware to see if it will be solved.

Have more questions? Submit a request


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    marko gregoran

    I have this problem. I made update but the problem still exist. Can you please tell me what should I do!?? Thank you!