What should I do if my runcam Split do not connect to or can't be recognized by the PC?

1. Please confirm the form of the SD card firstly.

2. Make sure your Split has been turned off (the battery of the quad is removed) before you connect it to the computer by USB, and then turn it on. (If it failed to be turned on, please long press the power button.)

3. Replug the SD card and wipe the metal contact, pls.

3. Try to use the camera with other SD cards and other USB cables to see if it works.

4. Please check the USB port and the connector of the cable to see if there is any obviously broken part. 

5. Sometimes, insufficient power supply via USB port from the computer may lead to this situation as well.(Split's working current is about 650mA). Pls try with USB port on the back of the host or other computers.

If the problem persists, pls send us a video showing your problem to run@runcam.com.

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